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Frequently Asked Questions – Whitby Campus

Residence Details

All suites are semi private. Whitby Village has 68 beds total, made up of 2 triple rooms and 31 double rooms.

Yes they are! Rooms are fully furnished.

Furniture includes, bed – double XL (double wide, queen long), desk, chair, desk lamp, and closet organizer with built in drawers built.

Three bedroom units will have a two piece bath and a three piece bath.

Three bedroom units will also have a chest freezer.

Application / Acceptance Process

Apply for Residence by submitting the online application. A hall type lottery occurs in the first week of June, and you’ll be notified of your placement via email. If not accepted, you’ll receive a waitlist notification.

New residents must pay a non-refundable $100.00 application fee. First-year students should apply by June 3, 2024 for guaranteed residence placement.

For Winter or Summer Semester, apply online on a first-come, first-serve basis. Please note: the same non-refundable $100.00 application fee applies.

You can also request to only stay for the Fall Semester. You must email the residence directly before September 30th and provide proof that you are only registered in Fall courses.

First-year students starting their programs in September are guaranteed a space in residence by applying and paying the application fee before the June 3, 2024 deadline.

Students starting programs in January or May are able to apply for residence, with acceptance based on availability.

Residence is not guaranteed for students who are beginning programs in January or May, or upper year students; though applications are still welcome.

Residence fees must be paid directly to the Residence via one of the below listed options and cannot be paid to the Institution. Payments made to the Institution in error will be applied to any outstanding balances on your account with the Institution.

Please refer to Rates and the Termination & Cancellation Policy for full payment option deadlines and information. If you have submitted a Request for Special Consideration for a different hall type, please make your payment in accordance with the current hall type you have been accepted into.

You can make your residence fee payment using one of the below payment methods:

1) Bill Payee

We offer an online banking option for the following financial institution(s):

  • Bank of Montreal (BMO)
  • Central 1 Credit Union
  • CIBC
  • Desjardins
  • HSBC
  • Royal Bank of Canada (RBC)
  • Scotia Bank
  • Toronto Dominion (TD)

HOW TO MAKE A PAYMENT

To add the Residence as a bill payee search for “Durham Residence“ and select the payee titled “Durham UOIT Residence & Conference”. If you are unable to see “Durham UOIT Residence & Conference” please notify the Residence and we will assist you in selecting the proper payee.

Please do not use the payee listed as “Durham College – Tuition”.

To identify your payment you will be prompted to type in your Account Number, which is located on the home page of your My Housing Portal. You can also find this number in the top right hand corner of your invoice.

Please note: This payment may not be reflected on your Residence account for up to five business days.

2) Online Interac through the My Housing Portal

Online Interac is available for the following financial institutions and can be paid through the My Housing Portal:

  • Royal Bank of Canada (RBC)
  • Toronto Dominion (TD)

HOW TO MAKE A PAYMENT

Log onto the My Housing Portal and click on the ‘Accounts’ tab. Next, you will navigate through three steps. At the bottom of the third step you will have the ability to select indicate the amount you would like to pay. Finally, click on the ‘Pay Now’ button at the bottom of this page, where you will be directed to our online payment page.

Please note: Daily banking limits will apply. If you have Visa Debit or Debit MasterCard you will not be able to make an online Interac payment. We no longer accept credit card payments.

3) Money Order, Certified Cheque, or Bank Draft

Please make your Money Order, Certified Cheque or Bank Draft out to: “CLC DURHAM”. Send via courier to the address below:

Residence Manager
South Village Residence
32 Commencement Drive, Oshawa, ON, L1G 8G3

HOW TO MAKE A PAYMENT

Obtain from your financial institution.

*Please note money orders, certified cheques, or bank drafts will not be accepted in the  Whitby Village residence office and must be mailed or dropped off directly to the Oshawa Campus residence.

4) INTERNATIONAL PAYMENT – Flywire

Pay your residence fees through Flywire in your native currency and it will be transferred to Residence in Canadian dollars.

HOW TO MAKE A PAYMENT

International students can pay your residence fees and meal plan in your native currency through Flywire.

Please note: This payment may not be reflected on your Residence account for up to five business days.

5) Cash or Debit in Person

Whitby Village does not accept cash or debit in the Residence office.

If an online payment option does not work for you, you can go to the Oshawa Campus Residence buildings to make a payment.

HOW TO MAKE A PAYMENT

Simcoe Village Residence
Open 24/7
1910 Simcoe Street North
Oshawa, ON L1G 4Y3

South Village Residence
Open 24/7
32 Commencement Drive
Oshawa, ON L1G 8G3

Move-in / Move-out

The official move-in date(s) for Residence are as follows:

Move-In Weekend: August 30, 2024

Early move-in and late move-out is not available at Whitby Village.

Living in Residence

Whitby Village features on-site laundry facilities, two shared kitchen spaces, and two common lounges equipped with televisions. However, cable and telephone services are not accessible, and televisions and telephones will not be supplied.

Every room is equipped with both wired and wireless internet access.

To connect to the internet at Whitby Village, use the following details:

Network Name: Whitby Village

Password: Durham1614

For any internet-related concerns such as outages, speed issues, connection problems, or service concerns, contact Radius One support at help@campuswifi.ca or (289) 278-1168.

Please be aware that while on campus, you must connect to the Campus Air network using your student ID and password.

Whitby Village has one Resident Advisor. On move-in day, you will have the opportunity to meet your RA, and if you move in after this, you can connect with your RA during weekly programming. The contact information for the Resident Advisor is conveniently posted on the whiteboard outside the Residence Office on the second floor.

Residence office hours are as follows:

Monday to Friday: 8AM – 4PM

Saturday and Sunday: Closed

Any changes to these hours will be communicated through the whiteboard outside the Residence Office.

For assistance after office hours, call 905-728-8700 ext. 8000 to reach the front desk at South Village on the Oshawa Campus. They can assist with questions or connect you to a manager.

In case of an emergency, please contact security at 905-721-2000 ext. 4098.

For assistance during business hours, call Whitby Village at 289-985-5050. Visit the residence office on the 2nd floor to meet with the Residence Services Representative who can address any inquiries.

For additional support, email info@dc-otresidence.ca or connect with the front desk at South Village by phone at 905-728-8700 ext. 8000, where they can assist with your questions or connect you with a manager.

In case of an emergency, please reach out to security at 905-721-2000 ext. 4098.

Depending on the urgency of your concern, consider the following options:

  • Reach out to your Resident Advisor; their contact information is displayed on the whiteboard outside the Residence Office.
  • Contact security at the Whitby Campus by calling 905-721-2000 ext. 4098.
  • Dial 905-728-8700 ext. 8000 to connect with the front desk at South Village on the Oshawa Campus. They can assist with inquiries or connect you with a manager.
  • In case of an emergency, call 911.

Bi-weekly in-suite housekeeping is mandatory. Prepare your suite by clearing counters, sinks, showers, and cabinets of dishes, appliances, and personal items. Ensure your suite is garbage-free. Housekeepers do not clean bedrooms, wash dishes, or handle in-suite garbage. Refer to lobby and Residence building postings for cleaning schedules.

To report a maintenance issue in your suite, log into your housing portal and access the maintenance request tab. Alternatively, you can inform the Residence Office during their operating hours. Submitting a maintenance request grants our Maintenance Staff permission to enter your room for repairs between 8:00 AM and 4:00 PM.

Please be patient, as the request may take a few days to address. In case of emergencies, promptly alert our staff.

It’s important to note that any damage to the suite caused by the resident will incur charges.

Students interested in acquiring a parking pass must do so through the Oshawa Campus parking office, specifying residency at the Whitby Village Residence. Purchase your pass here.

Parking for residents is designated in the campus parking lot opposite the residence parking area, as spaces are limited, with reservations solely for visitor parking.

If you have ordered a package or if someone has sent you a package, please make sure you are using the following information as your mailing address:

 

Student Name First and Last

1610 Champlain Ave.

Whitby, ON

L1N 6A7

 

At the bottom, please write ‘Whitby Village Residence’ and include suite number.

Termination & Cancellation

Please refer to the termination and cancellation policy located here: Termination and Cancellation Policy.

Cancellations

Cancellations occur prior to move-in. If you wish to cancel your residence application, you must cancel through My Housing Portal prior to move-in.

Withdrawals

Withdrawals occur after move-in. If you wish to withdraw from residence, please contact the front desk for a Residence Withdrawal Form. You must return it to the front desk within 5 business days of the anticipated departure date.

Cancellations will not be accepted over the phone. The Residence operates independently from the Institution and if you cancel your application or enrollment at the Institution, you will also need to cancel your Residence application. Refunds will be issued by the Manager as detailed in section 8.06 of the Student Residence Agreement.

Other

Feel free to visit Whitby Village Residence, though please note that a tour room may not be immediately available. To arrange a tour, kindly coordinate with the Residence Office, and note that scheduling will depend on our current occupancy status.

For tour inquiries, please reach out to Nicole at nmacgregor@dc-otresidence.ca.

Whitby Village Residence is reserved for Durham College students attending classes at the Whitby Campus.