Frequently Asked Questions – Whitby Campus

Apply for Residence by submitting the online application. A hall type lottery occurs in the first week of June, and you’ll be notified of your placement via email. If not accepted, you’ll receive a waitlist notification.

New residents must pay a non-refundable $100.00 application fee. First-year students should apply by June 3, 2024 for guaranteed residence placement.

For Winter or Summer Semester, apply online on a first-come, first-serve basis. Please note: the same non-refundable $100.00 application fee applies.

You can also request to only stay for the Fall Semester. You must email the residence directly before September 30th and provide proof that you are only registered in Fall courses.

First-year students starting their programs in September are guaranteed a space in residence by applying and paying the application fee before the June 3, 2024 deadline.

Students starting programs in January or May are able to apply for residence, with acceptance based on availability.

Residence is not guaranteed for students who are beginning programs in January or May, or upper year students; though applications are still welcome.

The official move-in date(s) for Residence are as follows:

You may move-in early or move-out late, however there are specific dates and fees that apply.

ACADEMIC YEAR 2024-2025

Early Move-In Days: August 24-30, 2024
Late Move-Out Days: N/A
Fees: N/A

If you need to move-in earlier or move-out later than the above posted date(s), please contact the Residence directly.

Whitby Village features on-site laundry facilities, two shared kitchen spaces, and two common lounges equipped with televisions. However, cable and telephone services are not accessible, and televisions and telephones will not be supplied.

Every room is equipped with both wired and wireless internet access.

To connect to the internet at Whitby Village, use the following details:

Network Name: Whitby Village

Password: Durham1614

For any internet-related concerns such as outages, speed issues, connection problems, or service concerns, contact Radius One support at help@campuswifi.ca or (289) 278-1168.

Please be aware that while on campus, you must connect to the Campus Air network using your student ID and password.

Whitby Village has one Resident Advisor. On move-in day, you will have the opportunity to meet your RA, and if you move in after this, you can connect with your RA during weekly programming. The contact information for the Resident Advisor is conveniently posted on the whiteboard outside the Residence Office on the second floor.

Residence office hours are as follows:

Monday to Friday: 8AM – 4PM

Saturday and Sunday: Closed

Any changes to these hours will be communicated through the whiteboard outside the Residence Office.

For assistance after office hours, call 905-728-8700 ext. 8000 to reach the front desk at South Village on the Oshawa Campus. They can assist with questions or connect you to a manager.

In case of an emergency, please contact security at 905-721-2000 ext. 4098.

For assistance during business hours, call Whitby Village at 289-985-5050. Visit the residence office on the 2nd floor to meet with the Residence Services Representative who can address any inquiries.

For additional support, email info@dc-otresidence.ca or connect with the front desk at South Village by phone at 905-728-8700 ext. 8000, where they can assist with your questions or connect you with a manager.

In case of an emergency, please reach out to security at 905-721-2000 ext. 4098.

Depending on the urgency of your concern, consider the following options:

• Reach out to your Resident Advisor; their contact information is displayed on the whiteboard outside the Residence Office.
• Contact security at the Whitby Campus by calling 905-721-2000 ext. 4098.
• Dial 905-728-8700 ext. 8000 to connect with the front desk at South Village on the Oshawa Campus. They can assist with inquiries or connect you with a manager.
• In case of an emergency, call 911.

In-suite housekeeping services are mandatory. Prepare your suite by clearing counters, sinks, showers, and cabinets of dishes, appliances, and personal items. Ensure your suite is garbage-free. Housekeepers do not clean bedrooms, wash dishes, or handle in-suite garbage. Refer to lobby and Residence building postings for cleaning schedules.

Please refer to the termination and cancellation policy located here: Termination and Cancellation Policy.

Cancellations

Cancellations occur prior to move-in. If you wish to cancel your residence application, you must cancel through My Housing Portal prior to move-in.

Withdrawals

Withdrawals occur after move-in. If you wish to withdraw from residence, please contact the front desk for a Residence Withdrawal Form. You must return it to the front desk within 5 business days of the anticipated departure date.

Cancellations will not be accepted over the phone. The Residence operates independently from the Institution and if you cancel your application or enrollment at the Institution, you will also need to cancel your Residence application. Refunds will be issued by the Manager as detailed in section 8.06 of the Student Residence Agreement.

Feel free to visit Whitby Village Residence, though please note that a tour room may not be immediately available. To arrange a tour, kindly coordinate with the Residence Office, and note that scheduling will depend on our current occupancy status.

For tour inquiries, please reach out to Nicole at nmacgregor@dc-otresidence.ca.

Whitby Village Residence is reserved for Durham College students attending classes at the Whitby Campus.